Refund Policy

You can cancel your subscription anytime from the billing portal in your account. Cancellation takes effect at the end of your current paid period: you keep full access until then, and you will not be charged again.

Because Lana delivers digital content immediately, subscription payments are generally non-refundable once the billing period has started. We do not provide prorated refunds for partial months.

We will consider a refund in these cases:

• You were charged in error or charged twice
• A technical fault on our side prevented you from using the service, and we could not fix it within a reasonable time
• Your consumer law gives you a right that cannot be excluded

Access codes are complimentary and hold no cash value, so they are not refundable. Unredeemed codes may be deactivated at our discretion.

To request a refund, contact the support address shown in your account within 14 days of the charge, including the email on your account and the date of the payment. Approved refunds are returned to your original payment method through our payment provider.